Frequently Asked Questions
Everything you need to know about shopping with Ascension.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions, as sizing may vary between our signature slim-fit and oversized collections.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate an exchange for a different size or color, please visit our online Return Portal to generate a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Ascension products ethically manufactured?
Yes, we are committed to sustainable fashion. Our garments are produced in certified facilities that ensure fair wages, safe working conditions, and a reduced carbon footprint through eco-friendly fabric sourcing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for interest-free installments.
How should I care for my Ascension garments?
To maintain the longevity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every garment.